Overview
At Mobiles Catalog, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund & Return Policy makes it simple to return items and request a refund or replacement.
Eligibility for Returns
Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging.
Proof of purchase (invoice/receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
Opened or used mobile phones/accessories.
Products without original packaging or missing parts.
Items damaged due to misuse or mishandling after delivery.
Gift cards or promotional items.
Refund Process
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed to your original method of payment within 7–10 business days.
Shipping charges are non-refundable unless the product was defective or wrong item was delivered.
Exchanges
If you received a defective or incorrect item, we will exchange it at no extra cost. Please contact us within 48 hours of delivery for replacement instructions.
How to Initiate a Return
To request a refund or return, please contact us at:
📧 Email: info@mobilescatalog.com